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Receive alerts for altice usa status updates via email, slack, teams, sms, webhook, and more. When optimum isn't working, the problem could be an internet, cable, phone outage, or something on your side. Here's how to get connected again. Having problems with your optimum cable, internet or phone service? Sign in to view reported outages, or learn more about ways to troubleshoot connection problems. Problems with your tv signal, phone issues or is internet down? We'll tell you what is going on. Check optimum. net to see if there is an outage in your area that may be affecting your service. If no outage is shown, try troubleshooting the issue. If this does not help, please contact us.